CLEAR BEFORE WE START · September 7, 2026
Good work starts with
clear expectations.
Payment, deposit & cancellation policy
Your project agreement
JR Design & Development is the design and development service of Johansen Reyes. Before payment, we agree in writing on the scope, deliverables, included revisions, total price, and estimated schedule. Your payment page summarizes that agreement. Contact us before paying if anything is missing or incorrect. A payment does not purchase services outside the agreed scope.
50% to begin. 50% before handoff.
A 50% deposit is required before any service work starts. The remaining 50% is due once the agreed work is ready for final handoff, before final files, source code, credentials, ownership transfers, or launch deliverables are released. Payment must be confirmed by the processor or verified for an agreed alternative method. A one-cent rounding difference may apply when a total cannot be divided evenly.
No returns & cancellation
Custom design and development services cannot be returned. Payments are non-refundable for a change of mind or a customer cancellation, to the extent permitted by applicable law. This is not a waiver of rights for non-delivery, defective or misrepresented services, billing errors, or any refund or cancellation right required by law. If we cannot provide the agreed services, we will contact you and refund amounts attributable to services we cannot deliver. Contact us promptly about a problem so we can review it and work toward a resolution.
Scope, revisions & timing
The written project agreement defines what is included. Additional features, revisions outside the agreed allowance, hosting, licenses, subscriptions, or maintenance require separate written agreement and pricing. Delivery estimates depend on timely content, feedback, approvals, and payments. A delay or pause will be discussed with you; it does not automatically authorize additional charges.
First drafts: a 7-business-day wait
For every new sale, you agree to a waiting period of at least 7 business days after your down payment is confirmed before any first drafts are presented. Drafts are not promised on day 7; the project scope and agreed schedule may require more time.
Finished products: plan for 14 business days or more
Plan for finished products to take at least 14 business days from your confirmed down payment. Work may be completed sooner at our discretion, but earlier completion is not promised. Larger or more complex projects may take longer. These time frames are minimum planning allowances, not guaranteed completion deadlines.
How business days are counted
Business days are Monday through Friday, excluding US federal holidays. The day your down payment is confirmed is day zero; counting starts on the next business day. The production clock does not restart when you pay the final balance.
All services are subject to delays
These terms apply to all design, development, branding, graphics, and other services. Timing depends on the agreed scope, workload, required materials, your feedback and approvals, payment confirmation, and third-party services. Missing content, revisions, technical issues, or other interruptions can extend the schedule. We will communicate a known delay and an updated estimate. A delay does not automatically authorize additional charges.
Agreement before payment
Review these production terms alongside the written scope, price, and payment policy before paying. Online checkout requires your acknowledgment and records the policy version you accepted. For an agreed alternative payment method, written acceptance of these terms is required before accepting the down payment. A requested date on a quote form is a preference, not a confirmed deadline.
Existing agreements & your rights
This policy applies to new sales accepted under this version. It does not retroactively replace terms already agreed for an existing project. It does not permit indefinite non-delivery or remove rights for services we cannot provide, billing errors, or other rights protected by applicable law. The payment policy explains cancellation, non-delivery, and refund exceptions. Contact service@jrdesigndev.com or (848) 223-0686 with questions.
Delivery & ownership
Work is delivered digitally using the method agreed for the project. Final delivery and any transfer of rights specified in your project agreement occur after full payment. Third-party software, fonts, stock assets, and services remain subject to their own licenses. Payment does not transfer rights we do not own.
Price, receipts & payment security
The total shown on your payment page is in US dollars and includes any tax amount identified there. No processing surcharge is added by this website. Your bank or payment provider may have its own currency or account fees. Card and wallet details are entered with Stripe or PayPal, never stored by this website. A return from checkout is not proof of payment: we confirm the transaction with the processor. Keep your payment confirmation and project agreement.
Questions or a billing concern
Email service@jrdesigndev.com or call (848) 223-0686 with your project reference. Please do not send card numbers or security codes. Nothing in this policy limits a consumer protection right, statutory remedy, or payment-provider dispute right that cannot lawfully be excluded.
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